Complaints Procedure

For a worry-free reading experience

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Our Promise to You

At Maja Magazines, we strive for impeccable service, from the moment you place your order to when your favourite magazine arrives in your mailbox. However, sometimes things may not go as desired. As your satisfaction is our top priority, we have a clear procedure in place to resolve any issues quickly and fairly.

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Step 1: Contact Us Directly

1. If a magazine is damaged or hasn't arrived, or if you have any other comments about our service, please let us know immediately. The more details you can provide (such as your order number), the quicker we can assist you.
2. The easiest way to submit your complaint is by sending an email to contact@papermagazines.com.
3. We will confirm receipt of your email and will strive to provide a substantial response and an appropriate solution within 14 days. Our aim is always to find a solution together with you.

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Step 2: Mediation through WebwinkelKeur

1. If, by chance, we cannot find a solution together, you can, as an additional safeguard, submit your dispute to WebwinkelKeur, the independent quality mark of which we are members. They can mediate for you free of charge.
2. You can report a dispute for mediation via the following link:
   https://www.valuedshops.com/knowledge-base/consumers/dispute/

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We hope this procedure brings you clarity and we look forward to a pleasant and lasting relationship with you, as a magazine lover.