Complaints Procedure

For a worry-free reading experience

Our Promise to You

At Maja Magazines, we strive for a flawless service, from the moment you order until your favorite magazine arrives. However, things can sometimes go wrong. Because your satisfaction is our highest priority, we have a clear procedure to resolve any issues quickly and fairly.

How to File a Complaint

1. If a magazine is damaged, has not arrived, or if you have any other comment about our service, please let us know immediately. The more details you can provide (such as your order number), the faster we can help you.
2. The easiest way to file your complaint is by sending an email to contact@papermagazines.com.
3. We will acknowledge receipt of your email and aim to provide a substantive response and a suitable solution within 14 days. Our goal is always to find a resolution together with you.

We trust this procedure provides clarity and hope for a pleasant and long-lasting relationship with you as a magazine lover.